Introduction

Lot 18 Productions Inc. o/a Riverfest Elora (“we”, “us”, “our”, or “Riverfest Elora”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, and disclose your personal information in connection with our website at www.riverfestelora.com (the “Website”) and any related services provided through the Website (the “Services”).

By using the Website or Services, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use the Website or Services.

Collection of Personal Information

We collect personal information that you voluntarily provide to us when you use the Website or Services. For example, we may collect your name, email address, mailing address, phone number, and payment information when you purchase tickets or merchandise through the Website.

We may also collect certain technical information about your use of the Website and Services, such as your IP address, browser type, and operating system. This information is collected automatically through cookies and similar technologies. For more information about our use of cookies and similar technologies, please see our Cookie Policy.

Use of Personal Information

We use your personal information to provide the Services to you, including processing your ticket and merchandise orders, communicating with you about your orders and the Services, and providing you with customer support.

We may also use your personal information to send you promotional communications about Riverfest Elora, our sponsors, partners, and other third-party organizations that we believe may be of interest to you. You can opt-out of receiving these communications at any time by following the instructions in the communication or by contacting us at privacy@riverfestelora.com.

Disclosure of Personal Information

We may disclose your personal information to third-party service providers that help us provide the Services, such as payment processors and email service providers. These service providers are bound by contractual obligations to keep your personal information confidential and secure and to use it only for the purposes for which we disclose it to them.

We may also disclose your personal information if required to do so by law or in response to a court order or subpoena. We may also disclose your personal information in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your personal information.

Retention of Personal Information

We retain your personal information for as long as necessary to provide the Services to you and as required by applicable law. If you would like us to delete your personal information, please contact us at privacy@riverfestelora.com.

Access and Correction of Personal Information

You have the right to access and correct the personal information that we hold about you. If you would like to access or correct your personal information, please contact us at privacy@riverfestelora.com.

Children’s Privacy

The Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly take steps to delete that information.

Changes to this Policy

We may update this Policy from time to time by posting a revised version on the Website. The revised version will be effective as of the date it is posted. We encourage you to review this Policy periodically to stay informed about our privacy practices.

Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at privacy@riverfestelora.com.